Privacy Policy

At Innobytes, we are committed to protecting your privacy and ensuring the confidentiality, security, and integrity of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered creative platform and services.

We understand that privacy is important to you, and we take our responsibility to protect your personal data seriously. This policy describes our practices regarding the collection and use of information through our website, platform, mobile applications, and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

Note: This Privacy Policy does not deal with personal data collected from our business partners, vendors, or service providers as part of their contractual relationship with us. Such data is handled in accordance with separate agreements.

Processing of your Personal Information (meaning, any information which may potentially allow your identification with reasonable means) is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests, and for compliance with legal and regulatory obligations to which we are subject.

When you use our Service, you are not legally required to provide us with Personal Information. However, certain features and functionality of our Service may be unavailable to you if you choose not to provide certain Personal Information.

We collect and process Personal Information for the following purposes:

• To provide, maintain, and improve our Service
• To process your subscription payments and manage your account
• To communicate with you about your account and our services
• To personalize your experience and provide tailored content
• To ensure the security and integrity of our Service
• To comply with legal obligations and enforce our Terms of Service
• To analyze usage patterns and improve our Service

We collect several types of information from and about users of our Service:

Personal Information

• Account Information: Name, email address, username, password (hashed), and profile information
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors like Stripe), and transaction history
• Subscription Information: Subscription plan, billing cycle, token usage, and subscription status
• Communication Data: Correspondence with our support team, feedback, and survey responses

Usage Data

• Service Usage: Features used, AI models accessed, content generated, and interaction patterns
• Technical Data: IP address, browser type and version, device information, operating system, and time zone
• Log Data: Access times, pages viewed, clicks, and navigation patterns
• Performance Data: Response times, error logs, and system performance metrics

Content Data

• Generated Content: Images, videos, music, and voiceovers you create using our AI tools
• Prompts and Inputs: Text prompts, scripts, and other inputs you provide to generate content
• Uploaded Content: Images, videos, or other files you upload to our platform
• Metadata: File names, creation dates, tags, and other metadata associated with your content

Third-Party Integration Data

• Shopify Data: Store information, product data, and integration settings if you connect your Shopify store
• Authentication Data: Information from third-party authentication providers (e.g., Google, Apple) if you use social login

We use various tracking technologies to collect and store information about your use of our Service:

Cookies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Analytics

We use Google Analytics and other analytics services to help analyze how users use our Service. These services use cookies and similar technologies to collect information about your use of our Service, including your IP address. This information is used to compile reports and help us improve our Service.

Pixel Tags and Web Beacons

We may use pixel tags, web beacons, and similar technologies to track the effectiveness of our communications and marketing campaigns.

For more detailed information about our use of cookies and tracking technologies, please see our Cookie Policy.

We use the information we collect for various purposes:

Service Provision

• To create and manage your account
• To process your subscription payments and manage billing
• To provide AI-powered content generation services
• To store and manage your generated content
• To provide customer support and respond to your inquiries
• To send you service-related notifications and updates

Service Improvement

• To analyze usage patterns and understand how our Service is used
• To improve our AI models and algorithms
• To develop new features and functionality
• To fix bugs and technical issues
• To optimize performance and user experience

Communication

• To send you marketing communications (with your consent)
• To notify you about changes to our Service or policies
• To send you important account and security notifications
• To respond to your support requests and feedback

Security and Compliance

• To detect, prevent, and address fraud, security issues, and abuse
• To enforce our Terms of Service and other policies
• To comply with legal obligations and respond to legal requests
• To protect the rights, property, and safety of Innobytes, our users, and others

We process your Personal Information based on the following legal bases:

Contractual Necessity

We process your Personal Information to perform our contract with you, including:

• Providing our Service and features
• Processing payments and managing subscriptions
• Storing and managing your content
• Providing customer support

Legitimate Interests

We process your Personal Information based on our legitimate interests, including:

• Improving and developing our Service
• Analyzing usage patterns and user behavior
• Preventing fraud and ensuring security
• Marketing and promoting our Service (where permitted by law)

Legal Obligations

We process your Personal Information to comply with legal obligations, including:

• Responding to legal requests and court orders
• Complying with tax and accounting requirements
• Maintaining records as required by law

Consent

We process certain Personal Information based on your consent, including:

• Marketing communications
• Non-essential cookies and tracking technologies
• Sharing data with third parties for marketing purposes

You may withdraw your consent at any time by contacting us or adjusting your account settings.

We may share your Personal Information with the following categories of recipients:

Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment Processors: Stripe and other payment processors to handle subscription payments
• Cloud Storage Providers: Cloudflare R2, Supabase, and other storage providers to store your content
• AI Service Providers: OpenAI, Fal.ai, and other AI providers to generate content
• Analytics Providers: Google Analytics and other analytics services to analyze usage
• Email Service Providers: To send you communications and notifications
• Hosting Providers: To host and operate our Service

Business Partners

We may share information with business partners, including:

• Shopify: If you connect your Shopify store, we share relevant data to provide integration services
• Other Integrations: Third-party services you choose to integrate with our platform

Legal Requirements

We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

With Your Consent

We may share your Personal Information with other parties with your explicit consent.

If you are located in the European Economic Area (EEA), please note that we may transfer your Personal Information to countries outside the EEA, including the United States, for processing and storage.

We ensure that such transfers are made in accordance with applicable data protection laws, including:

• Using Standard Contractual Clauses approved by the European Commission
• Relying on adequacy decisions by the European Commission
• Implementing appropriate safeguards to protect your Personal Information

By using our Service, you consent to the transfer of your Personal Information to countries outside the EEA as described in this Privacy Policy.

We implement appropriate technical and organizational measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard encryption (SSL/TLS) to protect data in transit
• Secure Storage: Your data is stored in secure, encrypted databases and cloud storage systems
• Access Controls: We limit access to Personal Information to authorized employees and service providers who need it to perform their duties
• Authentication: We use secure authentication methods, including password hashing and multi-factor authentication where appropriate
• Regular Security Audits: We conduct regular security assessments and audits
• Incident Response: We have procedures in place to respond to security incidents

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically:

• Account Data: We retain your account information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations
• Content Data: We retain your generated content for as long as your account is active. You may delete your content at any time
• Payment Data: We retain payment and billing information as required by law and for accounting purposes
• Usage Data: We retain usage and analytics data for up to 2 years for service improvement purposes

When we no longer need your Personal Information, we will securely delete or anonymize it, except where we are required to retain it by law.

Depending on your location, you may have certain rights regarding your Personal Information:

Right to Access

You have the right to request access to your Personal Information and receive a copy of the data we hold about you.

Right to Rectification

You have the right to request correction of inaccurate or incomplete Personal Information.

Right to Erasure

You have the right to request deletion of your Personal Information in certain circumstances, subject to legal and contractual restrictions.

Right to Restrict Processing

You have the right to request that we restrict the processing of your Personal Information in certain circumstances.

Right to Data Portability

You have the right to receive your Personal Information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

Right to Object

You have the right to object to processing of your Personal Information based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at info@innobytes.io. We will respond to your request within 30 days.

Our Service is not intended for children under the age of 18. We do not knowingly collect Personal Information from children under 18.

If you are a parent or guardian and believe that your child under 18 has provided us with Personal Information, please contact us immediately. If we become aware that we have collected Personal Information from a child under 18, we will take steps to delete such information from our servers.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what Personal Information we collect, use, and disclose
• Right to delete Personal Information we have collected
• Right to opt-out of the sale of Personal Information (we do not sell Personal Information)
• Right to non-discrimination for exercising your privacy rights

To exercise your CCPA rights, please contact us at info@innobytes.io.

We use cookies and similar tracking technologies to collect and use information about you. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We will also notify you of material changes via email to the address associated with your account or through a prominent notice on our website.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.